Refund policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not, please review our refund process below to ensure a smooth return or exchange.

To request a return or exchange, please contact us through our Contact page with your order number and reason for the request. A receipt or proof of purchase (order confirmation email) may be required.

Return Shipping

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we will notify you via email regarding approval or rejection. If approved, your refund will be processed and credited to your original payment method.

Late or Missing Refunds

Refunds typically take 3–5 business days to process through financial institutions. If you have not received your refund after this period, please contact us through our Contact page and we will assist you.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us through our Contact page within 48 hours of delivery. Requests submitted after this timeframe may not be accepted. We rely on carrier tracking and delivery confirmation when reviewing claims.

Feedback

We welcome your questions, concerns, and feedback. Please reach out through our Contact page — we value your input and are always working to improve.