Shipping policy
We typically need 3–5 business days to process and ship your order. Some items may take longer, especially during holidays or if there are stock issues. Once processing begins, we cannot change your order, including the shipping address. Shipping occurs only on business days, and orders may ship separately if multiple items are involved.
Tracking
All orders come with a tracking number. You'll receive an email with the tracking info once shipped. It may take a few days for some carriers to update the tracking status. If there's no update after 5 business days, contact us through our Contact page.
Delivery Times (shipping times vary by location)
- United States / Canada / Europe: 7–15 business days
- Australia / New Zealand: 7–20 business days
These times exclude processing. PurePulse Supplements isn't responsible for delays due to factors like customs, holidays, or weather.
Lost or Damaged Packages
PurePulse Supplements isn't liable for lost, stolen, or damaged packages. If tracking shows delivery but you didn't receive it, contact the carrier to file a claim.
Wrong Address
Ensure your shipping address is correct before placing your order, as we cannot make changes once the order is processed.
Feedback
We welcome your feedback. Reach us through our Contact page for questions or concerns. We take your feedback seriously to improve our service.